高考英語道歉信范文參考

　　在日常生活中，很多地方都會使用到道歉信，道歉信在寫作上具有一定的格式要求。如何寫一份恰當的道歉信呢？以下是小編收集整理的高考英語道歉信范文參考，僅供參考，大家一起來看看吧。

Dear Sir or Madame,

　　As one of the regular customers of your online store, I am writing this letter to express my complaint against the flaws in your product—an electronic dictionary I bought in your shop the other day.

　　The dictionary is supposed to be a favorable tool for my study.

　　Unfortunately, I found that there are several problems.

　　To begin with, when I opened it, I detected that the appearance of it had been scratched.

　　Secondly, I did not find the battery promised in the advertisement posted on the homepage of your shop, which makes me feel that you have not kept your promise.

　　What is worse, some of the keys on the keyboard do not work.

　　I strongly request that a satisfactory explanation be given and effective measures should be taken to improve your service and the quality of your products.

　　You can either send a new one to me or refund me my money in full.

　　I am looking forward to your reply at your earliest erely.

　　yours

　　Li Hua

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